Incubators and brooders carry a 1 year parts and labor warranty. Shipping to and from our facility is still your responsibility but we warrant the rest. It is that simple.
Warranty and Liability are limited to repairing or replacing the necessary components. Any risk or loss of eggs or babies is the buyer’s responsibility. We cannot control how you use our products, or the viability of the eggs you place in our units.
Returns will be accepted for 15 days after shipping date on unused equipment returned in the original packaging. Once animals or eggs have been placed in our products they are considered used and are not resalable as new, therefore they are not refundable. Returned products must be in re-salable condition or adjustment will be made. You must call for return authorization or shipment will be refused. Shipping charges to and from our facility are your responsibility and not refundable. If a promotional, free shipping, or flat rate shipping charge was used in your order, the actual shipping charge to send the incubator to you will be used in calculating your refund. A restocking charge of 10% will be assessed to cover re-inspection, testing and re-packaging of the product to verify that the product is in fact re-salable. Packages must be insured. You need to call and notify us on the day you ship your return and be prepared to supply your tracking number in order to meet the terms of the return policy.